Scheduling and dispatching technicians, work crews, customer requests or immediate needs.
Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel.
Using telephones, text messages, message boards and customer software to contact employees and customers.
Communicating with supervisors or customers to resolve problems, requests for services or equipment.
Preparing daily work schedules for technicians.
Preparing and dispositioning work orders for crew and work order close out and tracking.
Being in charge of communications within company assigned territories and customer markets.
Able to organize daily operation such as completion of work, routing techs & etc.
A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include: Receiving customer work orders and prioritizing and scheduling them by assigning to technicians. Providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedule.
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Schedule:
- 8 hour shift
Experience:
- Dispatching (Preferred)
Work Location: Remote
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